1. How can I place an order? To place an order with Cleeclothing.okandok.com, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information securely.
2. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
3. How can I track my order? Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return unworn, unwashed items within 30 days of delivery for a refund or exchange. Please see our Returns & Exchanges page for detailed instructions.
5. How can I contact customer service? For any inquiries, assistance with orders, or general questions, please email us at [email protected]. Our customer service team is available to help you during our business hours.
6. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. During checkout, you can enter your address to see available shipping options.
7. Can I cancel or modify my order after it has been placed? We process orders quickly to ensure fast shipping times. If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified.
8. Are the items on your website true to size? We provide size guides for each product to help you choose the right size. If you have specific questions about sizing, feel free to contact us for assistance.
9. Do you offer gift cards? Yes, we offer electronic gift cards that can be purchased and redeemed online. Gift cards are a perfect choice for special occasions or when you’re unsure of someone’s preferences.
10. How can I stay updated on new arrivals and promotions? To stay informed about our latest collections, promotions, and exclusive offers, follow us on social media or subscribe to our newsletter.