Thank you for shopping at Cleeclothing.okandok.com. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a flexible returns and refunds policy.

1. Eligibility for Returns:

• You may return unworn, unwashed items with tags intact within 30 days of delivery for a full refund or exchange.
• Items must be in their original condition and packaging.

2. How to Initiate a Return:

• Contact our customer service team at [email protected] to initiate a return. Please include your order number and the reason for the return.
• Our team will provide you with instructions on how to return the items.

3. Return Shipping:

• You are responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., wrong item shipped, defective item).
• We recommend using a trackable shipping method to ensure safe return delivery.

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original method of payment within 7 business days.

5. Exchanges:

• If you wish to exchange an item for a different size or color, please indicate this when you initiate the return.
• Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

6. Non-Returnable Items:

• Certain items are non-returnable, including items marked as final sale or promotional items.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will provide a replacement or refund as appropriate.

8. Contact Us:

• If you have any questions about our returns and refunds policy, please contact us at [email protected]. Our customer service team is here to help.